Shipping

For subscriptions, your first box will always ship out the week you process your order. We send boxes via Royal Mail Tracked 48 who aim to deliver the majority of items within 2 working days. If you need it sooner choose Tracked 24 which they aim to deliver the next working day for orders placed by 2.30pm.

Your next box will ship during the second week following the launch of our next box. Depending on when you order your first box, this may be the next month OR the month after. 

Launch dates for 2022 are: January 1st | March 1st | May 1st | July 1st | September 1st | November 1st

If you were to order your first box in June, your next box would be shipped in the second week of July. 

If you were to order your first box in July, your next box would be shipped in the second week of September. 

All other boxes are processed using Royal Mail Tracked 48 who aim to deliver within the next 2 working days. If you need yours sooner, please select the Tracked24 shipping option instead which Royal Mail aims to deliver the next working day for all orders made by 3pm.

We currently ship to the UK and US. If you have a special shipping request for elsewhere, please to drop us a line and we’ll do our best to make it happen!

Cancellations

Yes, and don’t worry, it’s easy! Set up a new account to manage your subscription HERE (use the email address you used to order) then let us know you’d like to leave - hopefully not forever! 

If you have any issues, you can also drop us an email directly and we’ll sort this out pr

Billing & Payment

PREPAID 

With a prepaid payment you pay for all the boxes you’d like to receive as part of your subscription upfront. You can prepay for 3, 6 or 12 boxes at a time. 

If you choose pre-paid as a gift, your subscription will not auto-renew at the end of your subscription period.

If you choose a rebillable prepaid subscription, your subscription WILL auto-renew at the end of your subscription period (billed on the 1st of the month the next box is launched) unless opt-out via your account. 

RECURRING

With a recurring charge, your bank account / card will be charged in the month which you’ll be receiving a new box. 

If you sign up to our ‘Every-Other-Monther’ subscription, you will be charged for your first box at the time of purchase. Following payments will then be taken on the 1st of the month that the following box is launched. 

Recurring payments will be on-going until you decide to cancel your subscription.

Simple. Log into your account HERE and make any changes you need including billing details and shipping address. 

Returns

Oh no! This doesn’t happen often but we understand it’s very disappointing if it does. Please get in touch so we can look into it and issue you a return.

You can cancel your first order and receive a refund at any time before your order is delivered and up to fourteen days afterwards (cooling off period), beginning on the day after you receive the products. In this case, you will receive a full refund of the price paid for the products in accordance with the Oh Mumma refunds policy (see t's and c's).

Working together & Collaborations

We love discovering amazing new products our Mummas will love. If you think you’ve got the perfect item, drop us a line at hello@ohmumma.com and let’s chat!

Charity

£1 from every box sold on Ohmumma.com goes towards creating a box for a mum staying in a Ronald McDonald House while her child receives medical treatment in a hospital nearby. They're a fab charity, go check them out.

Something else on your mind?

Drop us a line below and we will get back to you when the kids are asleep. x

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